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Inbound Recruiting: The Tactics You Already Know Make Hiring Easier and More Fun

Posted by RobOusbey

[Hi, I’m Rob Ousbey, the COO at Distilled—I haven’t blogged here for a long time. Much of my time is spent on internal issues such as hiring, so I wanted to share some ideas about how to apply techniques that you’re already familiar with to the difficult process of recruitment.]

A client asked me recently about Distilled’s “inbound recruiting” process. I thought this was a fantastic term that described a large part of our approach, even though it’s never consciously been part of our strategy.

Recruiting is universally hard, time consuming, and expensive. Distilled is super-picky about finding and hiring team members who match our core people attributes, and since we rarely write about the process publicly I’d like to share some of the the tactics that we use. I’ll be specific in my suggestions; all of this practical advice can be applied to many other organisations.

In many ways, recruiting exceptional people follows a very similar path to finding potential customers, appealing to them and leading them to a conversion, so the inbound techniques that work in other situations are often extremely relevant to recruitment as well.

Though Moz readers need no reminding, feel free to spend a moment looking at Rand’s list of tactics that he includes under the “inbound” banner.
To begin with, it’s worth mentioned that Distilled does actually use paid advertising for our job ads.
However, when we use an advert on a site like LinkedIn, Gumtree, Guardian Jobs, Inbound.org, etc. to announce that we’re looking to fill a particular role, many of the readers are often already very familiar with us and keen to work with us. So, while an advert is a highly visible statement of intent, it’s much more powerful after we’ve already put in the legwork to generate interest in us as a company. That legwork begins with awareness.

Awareness and brand building

A large part of an inbound strategy is building awareness for your brand or organization, and about the opportunities you provide. Through activities like blogging on our site, our content, our meetups, our conferences, and maintaining a social following, we’ve been able to build a community of followers that may one day be interested in working for us.

To cast an even wider net: The audience members may know other people who are a perfect fit for us, and having a fan of our company pitch a position to their friends can be fantastically effective. This is one reason why I’m happy we publish content that isn’t just about trying to drive potential clients.

A fair amount of our blog posts also demonstrate why Distilled might be a good place to work. The attributes that you talk about and the attributes that you look for in people will vary between companies, roles, and industries, but it can’t hurt to make sure that you allow people to see behind the veil from time to time. An authentic message will go a long way here, in terms of helping your name stick in people’s minds.

In Distilled’s case, we believe that the opportunity to solve hard problems, to work on innovative proposals, travel the world and to have fun will appeal to the right people, so we make sure to talk about those on our blog.

Finally: Building up a social following also has value for when a role becomes available; we share every new job on our Twitter feed, which immediately puts it in front of a highly relevant audience. (For free! Inbound!)

Awareness in other niches

The tactics above become less appropriate when you are looking for employees who would never have been a fan or follower of you. For example: Distilled’s audience members are predominantly online marketers, so this doesn’t help us to hire a bookkeeper, a project manager, etc.

Similarly, for a small company with less time to dedicate to lots of content production, the tactics I listed might be less effective.

Fortunately there are plenty of other inbound techniques to help you here, and I have three in particular that have been effective.

  • Publishing offsite content: This seems almost trivially simple! Propose a guest contribution to a site relevant to the niche you’re targeting. For example: if you’re looking to hire online marketers, publishing on YouMoz will help to put you in front of some very relevant people.
  • Using the social networks of others: In the early days of Distilled US, as we were getting off the ground in Seattle and New York, Rand would tweet our job announcements and send tons of well qualified candidates. That’s fantastic when we’re looking for online marketers, but next time we hire for sales people or finance experts, I’ll be asking influential friends in those circles to share the news.
  • Put yourself in front of them: Speaking at the right events/conferences can make you extremely visible, but even just attending the right meetups can be incredibly effective. In addition: many meetup groups are looking for sponsorship. Write to the organizer of a relevant group to see what you could offer; buying a few rounds of drinks, or providing a space for them to meet will allow you to network with all the promising talent, and a chance to say a few words to everyone about who you are, why you’re supporting their meetup, and why you’re hiring.

Serendipity

Sometimes you just can’t anticipate the moments when you will generate awareness that leads to an application or a great hire.

Distilled’s classy 404 page had minor success on Reddit a few years ago. One person who visited was Rob Toledo, who subsequently clicked around the rest of the site, thought we sounded cool, saw we were advertising for an Outreach role, and applied. Rob’s now been with us two years, and has just been promoted to be the head of a ten-person team—all because he was bored online and someone had submitted our page to Reddit!

This was just something for an intern to work on; we never expected the page to help us hire multiple people.

Invest in landing pages

At the latest SearchLove conference, Rand discussed recruiting. He mentioned that organizations often under-invest in their jobs landing pages—and he couldn’t be more correct! Given the importance and associated value of these pages, they should be treated like any other important commercial pages.

The relevant pages should appeal to the right types of person: Are you looking for very professional candidates? Those who are motivated by particular aspects of a job? For some great examples, there’s a really good-looking recruitment page right here on Moz. I’m also a big fan of the simplicity of the Amicus jobs page.

So meta.

Building a fantastic page has many benefits, the critical one being that a better page (where it’s easy for people to find the information they need, read & compare job details) will generate more responses.

Analytics and testing

I mentioned “conversions” earlier on, and by keeping most of the recruitment funnel on our website (the full job descriptions, the application forms, etc.); we are able to use many of the web analytics techniques that we’re already used to. With Google Analytics installed on every page of the funnel, we can assess how people are finding us (though search, social, and referred traffic), and which channels deliver the best results. By defining specific conversions, there’s also the opportunity to use CRO techniques to improve the number of people who read through a job ad, begin an application, submit a completed application, etc.

Real analytics data for our latest marketing internship advert in London. The bounce rates seem fairly high, but many of those were people clicking the ‘Apply Now’ button and thus leaving the site.

One (rather advanced) technique that I’ve not had the chance to try out just yet would be to add a unique identifier for each application as a GA Custom Variable. In addition to finding out where your job applicants are coming from, this would let you track them through to acceptance/rejection, and find out which sources are sending the best candidates.

In conclusion

Doing what you can to help your organization “become loved” is valuable in many ways, but it can have huge benefits when you find yourself looking for great people.

Although I’ve shared learnings from my own Distilled experiences, there are many other things I know we could be doing better in this area. Specifically, having an “always open” application process to avoid missing out on an inquiry from a great candidate, greater investment in our recruitment pages, and better data analysis of adverts and applicants through the funnel.

Finally: if you have any thoughts or questions about how to generate interest from potential candidates, please do drop a comment below.


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5 Dos and Don’ts of International SEO

Posted by Aleyda

Many companies that wish to market to international audiences make the mistake of simply translating their content and redirecting users, not realizing that their standard messages won’t always resonate with other cultures. In today’s Whiteboard Friday, Aleyda Solis guides us through five things we all need to keep in mind as we think about how to establish an international SEO process.

Whiteboard Friday – Aleyda Solis – 5 Dos and Donts of International SEO

Note: In the spirit of international SEO, this Whiteboard Friday was also recorded in Spanish. If you’d like to watch that version instead, you can find it on Aleyda’s site.

Nota: Dentro del espíritu del SEO Internacional, este “Whiteboard Friday” también fue filmado en Español. Si deseas ver esta versión, puedes encontrarla en el sitio de Aleyda.

For reference, here’s a still of this weeks’ whiteboard!

Video Transcription

Hello Moz fans. It’s a pleasure to be here today. I am here to talk a little about international SEO, five dos and don’ts that I see happening all the time. I would like to share them with you as an extension of my MozCon presentation about this topic.

The first one is to identify all the resources for your international SEO process from the beginning. This is very, very important that you advise your client, even if it’s not a pure SEO type of thing to do, or maybe some of the aspects that they need to take into consideration, not necessarily from an SEO perspective, it is important that you are a consultant for him. You say, “Hey, please be aware that in order to go international, at some point you will need native support. You will need to reply to your clients in the appropriate language. You will also need to be mindful about international deliveries if these are tangible products to be sent; the pricing, the currency, language, cultural factors, regionality factors. If it is language targeting, country targeting… all of these aspects are very, very important. Make sure that these are aligned with the website goal, and if at some point growth is needed, how this is going to grow.

All of these alternative and additional aspects that are not necessarily purely SEO, it’s very, very important that you advise your client so he is aware, because at the end, these can also be factors that might affect your work. You want this to be successful of course.

The second one is to plan the growth of your international web presence from the start. Again, it is very important that you identify where your profitable markets would be at the beginning, and where it’s better to start from a profit perspective. If you are going to target a specific country because there is enough search volume going on there about your services or products, or if there are not enough, then you will first target all of the language, which is specific landing pages maybe for some countries to test a little bit the market, but not with a full international website version for each one of the countries.

It is very important that you set this very well from the beginning and you are also aware of how you are going to evolve and migrate from one to another. Take into consideration also the pros and cons and the different alternatives from international web structure that I shared through my MozCon presentation. You can check on my slides, and I have also written about them before. You can see I have international SEO checklist that I published in the Moz Blog. You can also check out also in the SEER blog I have already written about international SEO strategy.

You can check the pros and cons of these different alternatives, like ccTLDs, subdirectories, subdomains. Verify if it is not possible, for example, to start with a ccTLD for a specific country, you need to start with a subdirectory, and then see how you are going to evolve from one to the other and how we are going to treat each language or each country so that they can coexist very well, if at some point you are country targeting and language targeting at the same time. These types of things are little things, but they are things that will keep your international web structure clean, consistent, and you will not face issues to growth in the future.

The third one is do not assume the behavior and preferences of your international markets and audience in general. Seasons can be different, the seasonality, the behavior of the users. Do not assume that the top products that you have for your current markets are going to be the top products necessarily for these other markets. Do full keyword research and behavior research. Research your competitors. Research how your audience behaves and what are the types of content that they most like, the formats they consume, the top media. All of these different aspects are going to affect, at the end, your operations and how you are going to promote and publish your content there and connect with this audience. At the end this is what you want. The final goal is to connect, to convert, to get benefits of course. Please be mindful of this. Do not assume anything. Never assume, even if it is an audience that speaks your same language, we wrongly assume that they will behave the same. No, no. Please verify this with all the trends, seasonality specifically, pricing models. All of this very important.

Also, avoid automatic content translations and redirects. If someone comes from Spain, do not automatically redirect the user to your Spanish version, for example. It is better to suggest. Suggest and tell them, “Hey, we have a version that might be more suitable for you.” Do not do it in an interstitial or an intrusive way, but in a friendly way. Take a look at how Amazon does it. I also shared an example in my MozCon presentation. In a very friendly way you can alert your user that there might be a better suited version for them. You are friendly with your users and friendly with search engines. You also promote your international versions, because at the end you also want to make the most out of them if you have them, of course.

The same with content. I have seen too many websites where they have just gone to Google and translated, copied and pasted the content and published it on their website. This needs to be done by a real person, a translator, a native person. You can say, “Okay, this costs too much. I am not able to do this.” If you start little by little and if you focus on the markets and the products, the most important ones and prioritize them, you do not need to go with an international web version that is a million pages at the beginning. You want to start little by little. It is better that you start and prioritize your international web version little by little, not with a huge amount of content, but good quality, localized content that really connects with the right audience.

The fifth one is measure each international web presence independently, but understand the interaction of each one of them. This is very, very important because you want to set an independent profile from Google Webmaster Tools or the other tools, the search engine that you are targeting and you are working with for the country that you are targeting. So from Webmaster Tools presence, each version should have their own profile there. Also with Google Analytics or your analytical software, each presence needs to have their own profile, again if you are tracking rankings of course.

So it is good that you segment a lot so you are able to verify and validate what the behavior of your international users is per presence and to be able to make the appropriate decisions and validate much better. But at the same time it is good if you can keep also web analytics an overall profile. You can also set the multi-domain tracking so that you can see what the behavior is from one presence to another. If at some point, one user arrived to another and ended up in another version, you can also see this and you can understand these are not two independent visits, but really one visitor going from one site to another.

All of this information I am pretty sure will be valuable. If there’s any other type of question that you have about international SEO, please let me know. Please leave a comment. I would love to be able to help. Also, take a look at the InternationalSEOmap.com website that I published from my MozCon presentation. Take a look at the slides and please let me know if you have any questions. Muchas gracias.

Video transcription by Speechpad.com


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →

5 Dos and Don’ts of International SEO – Whiteboard Friday

Posted by Aleyda

Many companies that wish to market to international audiences make the mistake of simply translating their content and redirecting users, not realizing that their standard messages won’t always resonate with other cultures. In today’s Whiteboard Friday, Aleyda Solis guides us through five things we all need to keep in mind as we think about how to establish an international SEO process.

Whiteboard Friday – Aleyda Solis – 5 Dos and Donts of International SEO

Note: In the spirit of international SEO, this Whiteboard Friday was also recorded in Spanish. If you’d like to watch that version instead, you can find it on Aleyda’s site.

Nota: Dentro del espíritu del SEO Internacional, este “Whiteboard Friday” también fue filmado en Español. Si deseas ver esta versión, puedes encontrarla en el sitio de Aleyda.

For reference, here’s a still of this weeks’ whiteboard!

Video Transcription

Hello Moz fans. It’s a pleasure to be here today. I am here to talk a little about international SEO, five dos and don’ts that I see happening all the time. I would like to share them with you as an extension of my MozCon presentation about this topic.

The first one is to identify all the resources for your international SEO process from the beginning. This is very, very important that you advise your client, even if it’s not a pure SEO type of thing to do, or maybe some of the aspects that they need to take into consideration, not necessarily from an SEO perspective, it is important that you are a consultant for him. You say, “Hey, please be aware that in order to go international, at some point you will need native support. You will need to reply to your clients in the appropriate language. You will also need to be mindful about international deliveries if these are tangible products to be sent; the pricing, the currency, language, cultural factors, regionality factors. If it is language targeting, country targeting… all of these aspects are very, very important. Make sure that these are aligned with the website goal, and if at some point growth is needed, how this is going to grow.

All of these alternative and additional aspects that are not necessarily purely SEO, it’s very, very important that you advise your client so he is aware, because at the end, these can also be factors that might affect your work. You want this to be successful of course.

The second one is to plan the growth of your international web presence from the start. Again, it is very important that you identify where your profitable markets would be at the beginning, and where it’s better to start from a profit perspective. If you are going to target a specific country because there is enough search volume going on there about your services or products, or if there are not enough, then you will first target all of the language, which is specific landing pages maybe for some countries to test a little bit the market, but not with a full international website version for each one of the countries.

It is very important that you set this very well from the beginning and you are also aware of how you are going to evolve and migrate from one to another. Take into consideration also the pros and cons and the different alternatives from international web structure that I shared through my MozCon presentation. You can check on my slides, and I have also written about them before. You can see I have international SEO checklist that I published in the Moz Blog. You can also check out also in the SEER blog I have already written about international SEO strategy.

You can check the pros and cons of these different alternatives, like ccTLDs, subdirectories, subdomains. Verify if it is not possible, for example, to start with a ccTLD for a specific country, you need to start with a subdirectory, and then see how you are going to evolve from one to the other and how we are going to treat each language or each country so that they can coexist very well, if at some point you are country targeting and language targeting at the same time. These types of things are little things, but they are things that will keep your international web structure clean, consistent, and you will not face issues to growth in the future.

The third one is do not assume the behavior and preferences of your international markets and audience in general. Seasons can be different, the seasonality, the behavior of the users. Do not assume that the top products that you have for your current markets are going to be the top products necessarily for these other markets. Do full keyword research and behavior research. Research your competitors. Research how your audience behaves and what are the types of content that they most like, the formats they consume, the top media. All of these different aspects are going to affect, at the end, your operations and how you are going to promote and publish your content there and connect with this audience. At the end this is what you want. The final goal is to connect, to convert, to get benefits of course. Please be mindful of this. Do not assume anything. Never assume, even if it is an audience that speaks your same language, we wrongly assume that they will behave the same. No, no. Please verify this with all the trends, seasonality specifically, pricing models. All of this very important.

Also, avoid automatic content translations and redirects. If someone comes from Spain, do not automatically redirect the user to your Spanish version, for example. It is better to suggest. Suggest and tell them, “Hey, we have a version that might be more suitable for you.” Do not do it in an interstitial or an intrusive way, but in a friendly way. Take a look at how Amazon does it. I also shared an example in my MozCon presentation. In a very friendly way you can alert your user that there might be a better suited version for them. You are friendly with your users and friendly with search engines. You also promote your international versions, because at the end you also want to make the most out of them if you have them, of course.

The same with content. I have seen too many websites where they have just gone to Google and translated, copied and pasted the content and published it on their website. This needs to be done by a real person, a translator, a native person. You can say, “Okay, this costs too much. I am not able to do this.” If you start little by little and if you focus on the markets and the products, the most important ones and prioritize them, you do not need to go with an international web version that is a million pages at the beginning. You want to start little by little. It is better that you start and prioritize your international web version little by little, not with a huge amount of content, but good quality, localized content that really connects with the right audience.

The fifth one is measure each international web presence independently, but understand the interaction of each one of them. This is very, very important because you want to set an independent profile from Google Webmaster Tools or the other tools, the search engine that you are targeting and you are working with for the country that you are targeting. So from Webmaster Tools presence, each version should have their own profile there. Also with Google Analytics or your analytical software, each presence needs to have their own profile, again if you are tracking rankings of course.

So it is good that you segment a lot so you are able to verify and validate what the behavior of your international users is per presence and to be able to make the appropriate decisions and validate much better. But at the same time it is good if you can keep also web analytics an overall profile. You can also set the multi-domain tracking so that you can see what the behavior is from one presence to another. If at some point, one user arrived to another and ended up in another version, you can also see this and you can understand these are not two independent visits, but really one visitor going from one site to another.

All of this information I am pretty sure will be valuable. If there’s any other type of question that you have about international SEO, please let me know. Please leave a comment. I would love to be able to help. Also, take a look at the InternationalSEOmap.com website that I published from my MozCon presentation. Take a look at the slides and please let me know if you have any questions. Muchas gracias.

Video transcription by Speechpad.com


Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Continue reading →