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How Processing Fluency Impacts Web Marketing – Whiteboard Friday

Posted by randfish

As marketers, we’re trained to think that our audiences consider the rational inputs we display, and through them, come to rational conclusions. But what about cognitive biases that might influence processing and decision making?

In today’s Whiteboard Friday, Rand dives into how processing fluency impacts web marketing, and explains why things which are easier for us to digest are more likely to induce action.

How Processing Fluency Impacts Web Marketing – Whiteboard Friday

For reference, here is a still of Rand’s whiteboard.

Video Transcription

“Howdy Moz fans, and welcome to another edition of Whiteboard Friday. This week I want to start with a conundrum. In fact, it’s a conundrum from a research project that is based on a fluency bias. Fluency bias being one of the many cognitive biases in the field of psychology.

Let me start by asking you a question. Do you believe the statement, “What alcohol conceals, sobriety unmasks”? So a large number of participants in a research study were asked whether they believed this, and a second group, another group of participants in the same study were asked separately whether they believed the statement, “What alcohol conceals, sobriety reveals.” What do you think were the results? Take a minute to guess.

People believed this one massively more by a shocking margin. And you would think to yourself, “Well, I am not nearly so foolish a person as to think that my belief in a statement like this would be biased by rhyme, conceals/reveals,” and yet that is exactly what happened time and time again. This study can be reproduced with success. Far more people believe “What alcohol conceals, sobriety reveals,” rather than the alternate use of the word “unmasks.”

This is called, one of my favorite cognitive biases in the world, the “rhyme as reason” bias. Rhyme as reason. Let me give you another famous example that some of you have probably already jumped to. Do you remember Johnny Cochran in the famous O.J. Simpson trial, declaring to the jury, “If the gloves does not fit, you must acquit. If the glove does not fit, you must acquit.”

So human beings, especially in the marketing and technology world, are trained, we are trained to think that people are logical, that people consider the rational outcomes, the rational inputs, and they come to a rational decision based on those inputs. And yet a cognitive bias, like rhyme as reason, would suggest that’s not really the case at all. We are biased by all sorts of things.

Rhyme as reason is one of many fluency biases. The fluency bias or the fluency processing bias essentially suggests that things which are more easy for us to comprehend, which are more simple for us to digest, lots of good examples here. Attractive people on magazine covers are more likely to draw our eyes. Concepts that are simple for us to understand, phrases that we’ve heard many times, things that relate to things in our memory, all of these are simpler for us to understand and therefore more credible, more believable, and more likely, in the marketing world, to induce action.

Let’s take this over to web marketing for a second and think about things where this happens. Page speed load time. When something loads more quickly, not only are we more likely to stay on the page, we’re more likely to trust the brand more. We’re more likely to recommend it to others. We’re more likely to use it ourselves.

In fact, when Microsoft did a famous research study where they increased the amount of time before search results were returned by a mere 250 milliseconds, which is undetectable to the human eye, right? If you were shown a film strip and then there was a 250 millisecond cut, your eye could not detect it. Your brain would not know that you had been shown that image, and yet what they found was that abandonment rates went up. People searched less, and they searched less often, and they were less likely to return to the site.

This is fluency bias at work. The aesthetic attractiveness of a website’s or a web page’s layout is likely to drive us to take more action or to take less action, to recommend something, to tweet it, to share it, to link to it. No wonder, right?

The pronounceability of a brand name. One of my favorite, favorite examples is that a study looked at the pronounceability of stock market ticker symbols during their IPO, at a public market offering. And you would think to yourself, “Now, wait a minute. These are some of the smartest human beings in the world, who are working at hedge funds, who are working at large investment portfolios. There is no way that they are going to be taken in by the pronounceability of a stock ticker symbol.” Why does it even matter whether a stock ticker symbol is pronounceable or not? And yet pronounceability has a high correlation with more successful IPOs in their first two weeks after offering.

Insanity. Insanity. We are all subject to this. No matter how smart you believe yourself or you audience to be, fluency biases, processing fluency, and cognitive biases as a whole are undoubtedly having an effect on your audience.

The familiarity of user experience. Some of you have seen some of the screen shots from Moz Analytics and probably maybe a few of you have gotten access to the private beta, and over the next couple of months more people will. Inside that product you’ll notice that it looks very similar to another product. Right? There’s sort of a, “Oh, look at that. There’s the navigation on the left-hand side. There’s a little graph up here, and the time frame is over here, and then there’s a chart of data down here.” That reminds me a lot of Google Analytics, which many people who are watching this Whiteboard Friday and might be using Moz Analytics are almost certainly familiar with. And that is no error. That familiarity of user experience, that, “Oh, yes. I have been here before. Oh, yes. I am familiar with how to use a web analytics product or a search engine or an e-commerce site.”

There’s a reason that these follow into patterns and why these patterns are successful when they are repeated and deviation from those patterns can actually be dangerous. The legibility of font and text in a blog post, in a piece of content can influence whether it’s shared more or less.

The ease of discovery and shareability of something. If something is very easy to copy and paste inside my browser so that I can easily tweet it, or if I am sent a link by somebody in an email that just says, “Hey, if you would retweet this that would be great,” and it goes directly to their tweet, wow, this is very easy. It’s very easy for me to share it, and therefore I am more likely to do so. Processing fluency dictates it is thus.

I would urge you, whenever you’re thinking about your marketing campaigns, whether those be in the SEO world with things like your domain name, your title, your URL. Your URL, in a study by Bing, domain name and URL, the little part in the search results that’s green, actually had a significant biasing effect on where clicks went. Almost as significant, in fact, a little more significant than whether there was a rel=author profile picture, according to Google. These are separate studies, but the data should match up.

The readability of that content. Social, the sharing time. When was it shared? Was it shared at a time when I’m going to see it? Was it shared at a time when I’m likely to be on a device where I’m more likely to share? Maybe that’s mobile if it’s a retweet. Maybe that’s desktop if it’s something where I actually want someone to take action, or a laptop, or a tablet.

The length of the content. Length is very much a part of processing fluency because very long articles, depends on the subject matter, but we have a tendency not to read or to comprehend and process all of that information.

In advertising, your copy, your layout, your design, this is classic ad agency world stuff that people have been doing for decades. And in content, the style, the UX, the complexity of that content.

Again, another really good example, Moz’s own search ranking factors, which are produced every two years, and this summer we’re coming out with a new version. It will be first presented at MozCon and then appear on the web. But the complexity of the new UI, that we launched in 2011, made it such that engagement on those pages was far less because you had to click over to different tabs to actually see the numbers, as opposed to seeing it all on one page. It reduced the shareability, the number of links it got, as compared to when it was done in 2005, 2007, and 2009. Fascinating, fascinating stuff.

If you were investing in web marketing channels, in content marketing and SEO, in social, and advertising of any kind, I would urge you to think about the fluency of the work that you’re producing and whether people can really consume it as effectively as you’re hoping they can. This can have a big impact on the effectiveness of the work that you do.

All right everyone. I hope you’ve enjoyed this edition of Whiteboard Friday, and we’ll see you again next week. Take care.”

Video transcription by Speechpad.com


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SEO Tactics Die, But SEO Never Will

Posted by Dr-Pete

This is a post that has been gnawing at the edges of my brain for years, and I think the time has finally come to write it. Our recent Moz re-brand launched the inevitable 4,789th wave (and that’s just this year) of “SEO Is Dead” posts. This isn’t a post about our reasons for broadening our brand (Rand has talked extensively about that) – it’s a post about why I think every declaration of SEO’s demise misses something fundamental about our future. This is going to get philosophical, so if you’d rather go make a sandwich, I won’t stop you.

The Essence of Search

Let’s start with a deceptively simple question – How big is the internet? I’ll attempt to answer that by creating a graph that borders on being silly:

The internet is so big that even Google got tired of counting, and it’s growing exponentially. Five years have passed since they announced the trillion mark, and the article suggests that URL variations now make the potential indexed page count theoretically infinite.

We can’t just print out the internet and read it at our leisure. We need a filter – a way to sift and sort our collected content – and that’s essentially all that search is. However search evolves or whatever happens to Google, the expansion of human knowledge is accelerating. Unless we suffer a technological cataclysm, we will need search, in some form, for the rest of human history.

Searchers and Searchees

As long as search exists, it also stands to reason that there will be two groups of people: (1) People who want to find things, and (2) People who want to be found. On any given day, we may each be both (1) and (2), and the “people” who want to be found could be businesses, governments, etc., but for every search there will be some entity who wants to have a prominent position in that search result.

The desire to be found isn’t new or unique to online search – just ask Melvil Dewey or call up “AAA Aardvark Plumbing” in the Yellow Pages. What’s unique to online search is that the system has become so complex that automated technology governs who gets found, and as the scope of information grows, that’s not about to change. Ultimately, whenever a system controls who will be found, then there will be a need for people who understand that system well enough to help entities end up on the short list.

This goes beyond manipulative, “black hat” practices – data needs to be structured, rules complied with, and many pieces put into place to make sure that the information we put out there is generally friendly with the systems that catalog and filter it. Over time, these systems will get more sophisticated, but they will never be perfect. As long as search exists, there will be a need for experts who can optimize information so that it can be easily found.

SEO Is Not One Tactic

When we say “SEO Is Dead!”, we’re usually reacting to the latest tactical fad or announcement from Google. Ultimately, though, SEO is not one tactic and even though Google currently dominates the market, SEO doesn’t live and die with Google. I’m 42 years old, and the public internet as we know it now hasn’t existed for even half of my life. Google is a teenager, and I strongly suspect I’ll outlive them (or at least their dominance).

There’s no doubt that search is changing, and our industry is barely out of its infancy. In the broad sense, though, the need for people who can help construct findable information and attract people to that information will outlive any single tactic, any individual SEO expert, and even any search engine.

The Construct: Search in 2063

Sergei had spent his entire adult life learning how to manipulate The Construct. Fifteen years earlier, the unthinkable had happened – the collected knowledge of humanity had grown so quickly that there was no longer enough space in the accessible universe to store it in. The internet became The Construct, and it now spanned both space and time.

Since no human could adequately comprehend 4-dimensional data (early attempts at neural interfaces drove a few pioneers to insanity), The Construct had to be projected onto a 3-dimensional orb suspended in a vacuum, affectionately known as the “space egg.� With more than a decade of practice, Sergei manipulated the egg like an omelette chef at a 5-star brunch, and what his clients paid him made their $37 mimosas look reasonable.

This morning was worse than most. The Construct’s AI had detected an unacceptable level of manipulation and was adjusting the Core Algo. Sergei could already see the surface of the egg being rewritten, and the change was costing his clients millions with every passing minute. Luckily, his defensive bots were already at work, rewriting semantic data to conform to the ripples in the Algo. One thing was certain: the life of a Space Egg Optimizer was never dull.


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The Positive ROI of Conferences: A Deep Look at #MozCon

Posted by Erica McGillivray

It’s conference season! Our inbound marketing conference, MozCon, July 8th-10th in Seattle, is just around the corner, and we often get asked by your our community how to approach your boss, CMO, CEO, etc., about coming to MozCon. You want to know more about the value for you and your company or clients, about how we spend those MozCon dollars, and what you can expect once you’re here. And furthermore, some of you might be considering coming on your own dime, especially if you’re a freelancer, student, or owner of a small business.

Conferences can be spendy when you add up ticket costs, travel, hotel, meals, and more. It’s important that you can justify a positive ROI when it comes to your budget. At Moz, we’re big believers in what you can learn at conferences, whether in sessions or through networking, (clear ROI) and in the power of serendipity (which can have a less concrete ROI).

Aleyda on stage!

Let’s take a deep-dive into what MozCon looks like both from a value and a cost standpoint. MozCon’s truly an amazing three-day conference where you’ll take away a ton of actionable tips to implement on your site(s) and make new friends, whether the fellow community member sitting next to you, a Mozzer, or one of our industry leaders who are speaking.

And for those of you ready to take the MozCon plunge:

Buy Your Ticket Today!

What’s the ROI of My Ticket

MozCon ROI

Actionable Tactics

This year, MozCon has an astounding 35 speakers! They’ll be talking about everything from linking building and international SEO to analytics, conversion rate optimization, and email marketing. We have an incredibly strong mix of topics with something for everyone. Our goal is really for you to bring something back with you from every session, which is why every single speaker has a keynote-style session to deliver this information. It’s a bit like the best of 35 college courses distilled down to the heart of the subject.

With the exception of our community speakers, who are selected from your pitches, all our speakers are curated from our MozCon selection committee. After speakers have accepted for MozCon, we work with them to ensure that they’re going to bring their very best, unique content to MozCon. Topics are chosen both by what said speaker’s an expert on, but also what they’re currently excited about. 

This year, every speaker had a kick-off call to establish their topic and set up expectations. Even many seasoned speakers can be intimidated by the MozCon stage, and one of my jobs is to make sure that they are ready and confident about their talk. Speakers are also required to send in a draft or outline of their presentation so we can make sure they’re on track. Every year, our post-MozCon survey shows that MozCon goers have extremely high expectations. By seeing a draft, we can offer advice. A lot of which is based on what you, the audience, expects from speakers. We make a lot of suggestions about actionable tactics, setting up the audience with what Nancy Duarte calls “the new bliss” to conclude their talks, and pushing content to the next level.

Speakers can send in as many drafts as they’d like for us to review, and final drafts are due about a week before MozCon. Which means I hope speakers are relaxing and practicing their talk, instead of hustling to put last minute slides together. For Mozzers, we’ve put together several practice sessions (first one was Friday!) for us internally to run through MozCon presentations.

Every single speaker is incredibly excited to be up on that stage and giving you their best. In fact, last year, Paddy Moogan really showed this spirit when he offered, for anyone who didn’t learn something from his talk, that he’d buy them a beer and talk with them specifics about their website. Talk about TAGFEE! I don’t doubt there will be some similar offers this year.

Inspiration

After actionable tactics, you’re sure to come back inspired by MozCon. I know the best conferences I’ve come back from were the ones that I couldn’t wait to get back to work or dive more into learning. Not to mention, the videos are included in the ticket costs, which means you can share the MozCon love with your coworkers and rewatch them yourself when you need a recharge in-between MozCons.

While we certainly stress actionable tactics with our speakers, inspiration comes through with every talk. The tactics may help you win, but the inspiration will fuel the fire. And who doesn’t benefit by your productivity being up? You may find yourself excited about a topic you’ve delved into or seen yourself doing. You may understand what a coworker does a little better. You may have a deeper understanding of something you’re already very much an expert in. It says a lot that even MozCon speakers hang out for the other talks to learn too!

A lot of us work around people who doesn’t quite “understand” what is we do. Being in a room full of other marketers will keep you on your toes and make you so excited. Who doesn’t want to nerd out about OG tags and that link you got in Forbes.

Making Friends

Other people might call this “networking,” but at Moz, we’re a little more about making friends, who happen to be professional contacts. The MozCon audience is an incredible community. I’ve never met a group of people who were sharper, more giving of their knowledge and time, and, of course, TAGFEE. 

Whether you’re adding industry folks on Twitter or finding a local group to hang out post-MozCon, you’ll probably find that connection at MozCon. I know some employers worry about “networking” at conferences and that their employees might come home with connections for new jobs. But more what I see is excited people, who’ve found connections who often end up solving those “omg, I’m trying to do this and it is not working” and then a community member steps in to share knowledge. This sharing of knowledge doesn’t stop when attendees have returned to their respective homes.

Make new friends

1:1 with Mozzers and Speakers

We highly encourage all speakers and all Mozzers to mix and mingle with attendees. This year, we’ll all be eating in the same room. (Yay for the new venue!) And not to mention, we’ll all be in the same big room as speakers are on stage. In the past, we’ve always had an overflow room for people interested in getting some work done or stepping aside to chat. But this year, there’s going to be a larger space with comfortable furniture — and don’t worry, a screen to watch to the presentations — so you chat and meet-and-greet between sessions or take a brain breather from all the fun.

Most of our speakers are highly approachable to ask them follow up questions after their talks or just in general get to meet them. I mean, who doesn’t want to get their photo taken with Rand? 😉 

This year, all Mozzers will be wearing blue t-shirts labeled with “staff” so you won’t miss us. (Don’t worry, we have three identical ones, so we’ll be fresh smelling during MozCon.) We’re here not only to point out where the coat rack is, but also just hang out and give you insights into what it’s like to work at Moz. Everyone from our engineers and finance team to marketing and help will be attending MozCon for our own learning experience and to meet each and every one of you. We seriously love to talk all things Moz. And who knows, you might get some extra insights into the future of what we’re cooking.

Tuesday Night Party

No one throws a party like that robot Roger. Okay, we can’t always bring Roger with us — those robot repair bills are astronomical! — but we do know how to throw a great party. Okay, this might not be something to write home to the boss about, unless you do solve that work problem that night, but it is a place to make more friends and also relax after all that learning. We provide noms and drinks, not to mention plenty of karaoke. 

This year’s party takes place the EMP Museum. Where you’ll not only be able to sing your heart out on stage, but you’ll also be able to find a quiet place to chat with someone or tour the EMP Museum. You know, they have Daleks in the basement, David Bowie’s infamous Labyrinth gear, and a whole amazing tribute to Seattle’s favorite hometown band, Nirvana. Seriously, for those of you just flying in and out for MozCon, you’ll have a chance to take a tour of one of Seattle’s most unique and fun museums. I think it’s pretty rad.

Roger Hugs

Every year that loveable robot of ours, Roger Mozbot, makes his way out from crunching your data to the breaks during MozCon. He gets his own photo booth, and you can get all the hugs from him. Plan on bringing some props and lots of love. Because this fellow can’t get enough hugs from you.

Roger and Phil are BFF

Fun

See EVERYTHING. If you don’t find some fun at MozCon, I will personally buy you a cupcake. (Cupcakes are the international sign of fun, right?)

Yummy Food

For those of you following us on social media, you may have noticed a theme: we love good food. I can’t think of a Mozzer who doesn’t fancy themselves something of a foodie. We can seriously give Anthony Bourdain and Guy Fieri a run for their money as our staff includes a former chef, a former bartender, and someone we’re sure has sampled every dessert from Seattle to South Africa. Whether you’re looking for a great steak, an amazing mixed drink, or some blasted broccoli, some Mozzer will be able to point the way. (Seriously, stay tuned because my fellow Mozzers are crowdsourcing a list of the most delicious places in Seattle to eat at and more.) We bring the same enthusiasm to our menus at MozCon. But more on that soon.

Okay, that’s the incredible value you can get from coming to MozCon. But what about the actual price? Why does a PRO member ticket cost $999? What do we actually do with that money?

What’s the Breakdown of the Cost of My Ticket?

Every bit of money made for MozCon goes directly back into MozCon. Moz has actually never turned a profit on MozCon (or covered its costs) from MozCon ticket sales. And that’s okay, because we don’t have to. Other conferences have to get sponsors and have exhibitor halls to make extra cash because they need it to cover conference costs. We’re pretty privileged that we don’t have to. Don’t get me wrong, it’s our goal every year to cover costs; but we’d rather you have a world-class experience you won’t ever forget than say not pay for international travel for some speakers or skimp on a/v.

Let’s get into specific costs. Transparency, ftw. I’ve broken down the costs from a $999 and how much goes to what. (Now, I realize that not everyone bought a $999 ticket; some people aren’t PRO members, some people got early bird deals, etc. But the $999 is our standard ticket, and varying ticket costs cover for those other tickets.)

Food and Beverage – $365

The Cost of MozConYep, food and beverage makes up the biggest costs to us. Your ticket includes breakfast and lunch each day (six meals!), two snacks (mid-morning and mid-afternoon), and one Tuesday evening party. As I mentioned above, Mozzers are foodies, and we don’t cut corners when it comes to your meals during MozCon. We do this for a few reasons: it makes your experience more awesome and you’re more likely to stick around during mealtimes, which means hanging out with Mozzers and Speakers.

Let’s face it, no one likes it when you’re handed a cardboard box with a turkey sandwich and a smashed cookie. Or in this vegetarian’s case, some wilted lettuce and a soggy apple. (If I’ve learned one thing from conference and airline catering, it’s that no one thinks vegetarians like cookies!) Not to mention, usually you see the Speakers and others sneaking out when they look at those cardboard boxes.

If we didn’t have meals, it’s true, you might be able to save your employer some monies by eating at Subway every day. (Subway affectionato and Mozzer Andrew Dumont probably has coupons he’d let you have.) But you’re going to have to find where you want to eat, maybe take some friends, leave the conference, find the place, order, put the recipe in that very special place you won’t forget it, eat, and then find your way back. Sure, Seattle has tons of delicious options, but I recommend coming in the weekend before or heading out Monday and Wednesday nights for that sort of exploration.

This cost also covers the catering staff, who besides cooking the food, will be making sure everything goes smoothly with serving and stays neat and tidy. They also assist in special meals for those of you who are vegan, gluten-free, dairy-free, kosher, halal, or have other allergens. (Don’t worry, fellow vegetarians, there’s plenty of great noms for us in the main buffet.) Remember, these catering folks are the ones refilling the coffee, so we love them. 

Speakers – $158

MozCon truly brings in top-notch industry speakers who are experts in their fields and great presenters. We cover these speakers travel costs and hotels, and we believe that it’s worth every penny. MozCon speakers are the heart-and-soul of MozCon, along with Roger hugs, so we want all our Speakers to be wrapped in that great Seattle hug.

A/V and Video – $157 

Okay, this is probably another bucket were you’re like “What, Moz, A/V is how much of my ticket cost? Almost as much as Speakers?” Last year, the MozCon crew decided that we really needed to make the next step into making MozCon truly world-class. Many Speakers from 2012 said that they felt like rock stars on our stage. A/V sends all the signals from when to clap for the next speakers to when to quite down after a break. Not to mention, we’ve, by popular demand, baked the price of MozCon Videos into the ticket costs.

Our 13-person a/v crew ensures our speakers’ presentations look sharp and do all the exciting things they’re supposed to. No matter if they’re playing video or rapping Mad Men-style like Mike King did last year, we want to be able to support it. Plus, an impeccable stage means all eyes are always where they’re supposed to be. Our a/v crew does more than just the stage. They also do the lighting — just say no to fluorescents you can’t dim or control –, play any music, make sure we have video in the lounge area, and generally make MozCon feel like one heck of an amazing show. 

A/V also assists with getting us the MozCon Videos all pretty and ready for you. We truly couldn’t put on such an amazing show and deliver such awesome videos post-show. How else are you going to catch all those tips that you missed writing down because they were flying off the stage so quickly? Or share with your coworker, who’s planning on going next year, what happened.

Interior Design and Signage – $75

The Washington State Convention Center is basically a big room with four walls, concrete floors, and fluorescent bank lights. The good news is, unlike a hotel, we can really make it ours. The bad news is that isn’t cheap. Just covering that cement floor with carpet is $30,000. But we wouldn’t want to hear people’s shoes on the floor over analytic tactics from Avinash Kaushik. We also need to make sure we have tables, chairs, registration booths, and all those others conference basics. At MozCon, we don’t make you balance your laptop on your lap with your drink, your phone, and your snack. Instead, we have tables where everyone can put down their laptops, drinks, etc., which leads to far more productivity and less spillage. 🙂 Not to mention my Cliff Bars never fly over seats and hit people in the backs of their heads as I struggle to open the package while holding onto all my stuff. (Sorry, friends at SES NYC!)

Happy MozCon goers

Networking Party – $70 

I’ve already talked a lot about the Tuesday night party at the EMP Museum. It’s going to be pretty awesome. Not only are you getting to see the Museum exhibits (normally $20 per adult), but you’re getting food and drink and some amazing extras. Wine, beer, and well drinks are all on us. Anyone who’s ever thrown a wedding, anniversary, office, or birthday party with the cost of alcoholic beverages factored in knows that it starts to add up quickly.

Electrical – $40 

The first time I helped run a large event — GeekGirlCon 2012, approximately 2,000 people over two days — I was shocked to receive a post-event bill in the thousand plus dollar range for overages on electrical even when I’d put down a deposit for overages. Not even counting what was already included in my contract. Electricity runs everything. We not only have our big stage at MozCon, but we also just have to keep the lights on, keep the room temperature optimal, and make sure that you can charge your laptop, tablet, and phone so nothing goes dead during MozCon. MozCon’s a little unique in that each table is equipped with electrical plugs so no one ever cries over a dead battery. Or worse, has to switch to live tweeting on a smart phone! 😉

Swag – $35

This year, each MozCon attendee will get a Roger figurine. Yep, I think that’s all you need know. 🙂 

Roger for everyone!

We also will give out some other pretty nifty swag items, including limited edition MozCon t-shirts and a host of other Moz-branded items. Yep, be the first one to get some Moz swag at MozCon.

Credit Card Processing Fees – $33

Pretty boring. But have you ever been annoyed when purchasing tickets, say on TicketMaster, at the additional “processing fees”? Unlike other events, who make the price go up in your shopping cart, we adjust for them and pay EventBrite monthly.

WiFi – $28

Yes, yes, we know. WiFi hasn’t been one of our shining moments at past MozCons. However, with our move to a new venue, we are much more confident in the wifi situation for MozCon. Ideally, each and every one of you will be able to log into the MozCon wifi and tweet (#MozCon), email with coworkers (only pictures of you hugging Roger), and Facebook (with grandma, of course) whenever you need to.

Venue – $23

Besides this being a space cost, the venue costs also include convention center staff, aka the green coats, who assist in all things badge-checking, directional, and more. They work about every event at the convention center and know the place inside and out. Just don’t forget your badge in your hotel room!

Misc Labor – $15

While most of our labor costs are tied up either in a/v, catering, or venue costs and Mozzers’ salaries, we do have to bring in a few outside this sphere to help out. You’ll see our photographer, Rudy Lopez, taking all the photos. And there will be some behind-the-scenes magic that happens before and after MozCon like riggers putting up and taking down signs. 

Erica and the MozCon speakers

I hope this transparency about values and hard costs of MozCon give you a better insight both into how MozCon operates and what to consider when talking to the person who’s signing off your MozCon ticket and travel. Or heck, maybe helping you make that decision as a freelancer, student, or otherwise self-employed person to send yourself or as a boss, to send your employees. I also hope this might inspire other conference runners to share a little bit about the value and costs of their conferences.

MozCon is truly a celebration of the inbound marketing community. Around the MozPlex, we like to refer to it as a hug from us to our community. My dream is that each and every one of you has the opportunity to join us for MozCon. I can’t wait to meet you and to see you inspired and ready for the next step in your career and your journey as a marketer. Conferences can really be a great stepping stone and have a huge positive ROI for you and your company.

Still in the undecided camp? In the words of LeVar Burton, “but you don’t have to take my word for it”:

“MozCon is like Disneyland for SEO’s, jampacked with super-geeky SEO Magic Tricks and great chances to meet and say hello to others in the search industry.” – Pete Campbell

Why MozCon was the Best Investment I Made in 2011 by Mike King

Plus, if you’re interested in that $999 PRO price, sign up for your 30 day free trial and get that MozCon discount. 🙂

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